Defect Screen

Defect Type

The Defect Type pick list contains all Defect Types that are valid for the Defect's Observation Type. If the Defect has no Observation Type, all active Defect Types will be included.

Updating the Defect Type may cause the Defect Attributes to change based on the Defect Type defaults.

Changing the Defect Type will also create a Job if the following conditions are met:

Note: When a Defect Type with a classification of External is selected an Organisation must be supplied, otherwise the Organisation is cleared.

Supersedes Defect

If this Defect supersedes another, this field will be displayed with the number of the Defect that has been superseded. Click on the Defect number to view it.

Status

This field will be automatically set to 'Action Required' or 'No Action Required' based on the Classification of the Defect Type (Internal, External, or No Defect Found).

Where the Defect has been superseded by another this will show the superseding Defect number. Click on the Defect number to view it.

Raised By / Date

The Action Officer who raised the Defect, and the date on which it was raised.

Note: Changing the date will also require the Notes to be updated.

Priority

The Priority pick list contains all active Priorities to which the current user has Data Key access

Changing the Priority will create and link a new Job if the following conditions are met:

Note: Changing the priority will also require the Notes to be updated.

Customer Reference

Allows a reference to be added to the Defect which will be used in the 'Cust Ref' field of any Job raised from this Defect.

Organisation

Where the Defect Type has a classification of External, the Organisation is available and must be supplied.

The Organisation specified here is the one to whom the External Defect Notification will be addressed.

Attributes

The Attributes section displays any existing Attributes for the current Defect, and allows them to be edited or deleted.

Attributes can also be added to the Defect using the ‘+’ button on the header of the Attributes panel while the Details panel is in edit mode.

When the Defect Type is changed, all the Attributes linked to the Defect Type are added and must be supplied with a valid value before saving the changes.

Note: Any modified Attributes will be retained when the Defect Type is changed. Attributes associated with the selected Defect Type cannot be deleted.